Security / Compliance

The handling of personal/specific personal information

GMO Payment Gateway, Inc. (hereafter the "Company") handles personal information and the specific personal information provided by relevant parties based on the following provisions. The relevant parties referred to here are:
Unless otherwise specifically noted, personal information does not include specific personal information.

  • Business operators who use or wish/plan to use the Company's services (hereafter referred to as "affiliates")
  • Those who use the Company's services via an affiliate to make payment at a convenience store or by other ways such as credit card, electronic money, or Pay-easy
  • Business partners who establish or wish/plan to establish a partnership with the Company to offer the services (hereafter referred to as "affiliate partners")
  • Those who wish to receive the Company's IR information (hereafter referred to as "investors")
  • Those who wish to work for the Company (hereafter referred to as "job applicants")

1.Personal information and the specific personal information protection administrator

The Company assigned the following person as a personal information protection administrator in order to properly manage the personal information held by the Company.

Personal Information Protection Administrator
General Manager, Corporate Support Division

2.Usage purposes of personal information

With exception of cases requested by the law, the Company uses personal information within the scope below:

(1)Usage purposes of the personal information obtained by means other than in writing direct consent

【Personal information of representatives obtained from affiliates】
  • To conduct an application procedure for the services and conclude an agreement
  • To respond to inquiries about and document requests for the services
  • To issue and mail documents relevant to the services such as usage details, bills, and payment notes
  • To send a notification when the services are changed, stopped, or canceled
  • For the purpose of sending news such as questionnaires or campaigns
  • To answer inquires or share information about services offered by affiliate partners
  • For the purpose of other tasks relating to provision of the above services
【Personal information of consumers obtained from affiliates for provision of contract services】
  • For the purpose of credit-card or other payment procedures to provide services commissioned by affiliates
  • To respond to inquires about payment from consumers
  • For the purpose of other tasks relating to provision of the above services
【Personal information of representatives obtained from affiliate partners】
  • To conclude a business alliance agreement
  • To answer inquiries from affiliates
  • For the purpose of other tasks relating to provision of the above services

(2)Usage purposes of the personal information obtained in writing direct consent

【Information from users】
  • To conduct an application procedure for the services and conclude an agreement
  • For the purpose of providing and performing the services
  • To respond to inquiries about and document requests for the services
  • For the purpose of contacting users to provide and maintain the services
  • To send a notification when the services are changed, stopped, or canceled
  • For the purpose of customer management to operate the services smoothly
  • For the purpose of analysis to improve the services
  • To solve issues relevant to the services
  • To store information relating to provision of the services including progresses
  • For the purpose of other tasks relating to provision of the above services

(3)Usage purposes of personal information subject to disclosure

【Personal information obtained from investors】
  • To respond to inquiries about IR information
  • For the purpose of sending IR information news
  • For the purpose of other tasks relating to provision of the above services
【Personal information obtained from job applicants】
  • To inform job applicants of details of recruitment information, interviews, and company information session
  • For the purpose of other tasks relating to provision of the above services
【Personal information obtained from employees】
  • For the purpose of employee welfare benefits

3.Usage purpose of the specific personal information

With exception of cases requested by the law, the Company uses personal information within the scope below:

(1)Usage purposes of the specific personal information obtained in writing direct consent

【Specific personal information obtained from stockholders】
  • To create a notification about dividends and surplus funds
  • For the purpose of other tasks relating to provision of the above services

4.For claims or inquiries about personal information and the specific personal information

Contact

Please submit any claims or other inquiries for disclosure in regard to personal information and the specific personal information to the point of contact below.

Name GMO Payment Gateway, Inc. "Personal Information Inquiry Contact"
Address Humax Shibuya Bldg.7F 1-14-6, Dogenzaka, Shibuya-ku, Tokyo, 150-0043, Japan
E-MAIL privacy@gmo-pg.com

Authorized Personal Information Protection Organization

Name Japan Institute for Promotion of Digital Economy and Community
Office Personal Information Protection Consultation Service Office
Address Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo, 106-0032, Japan
Phone Number 03-5860-7565

5.Request for disclosure, etc. of personal information and the specific personal information

(1)Customers' rights on personal information and the specific personal information

When an individual seeks notification, disclosure, amendment, addition, deletion, usage, discontinuation, and/or cancellation of provision (hereafter referred to as "disclosure, etc.") in regard to their own personal information, the Company shall respond to the request in accordance with the law.

(2)Request

Requests for disclosure, etc. of personal information and the specific personal information are dealt by the Customer Consultation Desk. To make a request, an identity verification document of the principal or agent is needed.

(3)Service charge

To request for notification, disclosure, etc. of usage purposes in regard to personal information and the specific personal information, 1,000 yen is charged per application.

6.Consequences of not providing personal information and the specific personal information

Providing personal information and the specific personal information to the Company is optional. If requested personal information and the specific personal information is not provided, however, the Company may not be able to conclude an agreement or provide services.

7.Cookies

Cookies are information such as service history and entry details stored on users' computer when they use this website.

The website and payment service system of the Company partially uses cookies (a technology of the industry-wide standard that the web server identifies customer's computer) for increased usability for relevant parties. Users are free to decline cookies on their browser, but some parts of the Company's website may not work properly in that case.

8.Acquisition and use of attribute, terminal and location information, and action history records

The Company uses cookies for the users' privacy protection, increased convenience, distribution of advertisements, and acquisition of statistical data. When a user accesses to the same website, web pages or advertisements are distributed/displayed according to cookies information stored on the user's computer. In addition, using Cookies, JavaScript, and other technology, the Company may obtain attribute information such as age, gender, occupation, and residential area, which cannot identify the individual (limited to those attributes which cannot identify the individual by a combination thereof), as well as users’ action history records within the website of the services (such as URLs and content accessed and the order in which such URLs and content were viewed) as well as location information based on users’ consent/application at the time of use of devices such as smart phones, among the information provided by the user. However, no personal information shall be included in the cookies or action history records, etc. In addition, the services use action targeting advertisement services in order to distribute appropriate advertisements to users. To disable the action targeting advertisement services, please access to one of the opt-out pages below to follow the procedure.
(Opt-out functions may not be available with cell phones.)

Google Inc.
http://www.google.co.jp/intl/ja/policies/privacy/ads/

Yahoo Japan Corporation
http://btoptout.yahoo.co.jp/optout/index.html

GMO Payment Gateway, Inc
President Issei Ainoura

P-Mark Certification
GMO Payment Gateway has acquired P-Mark certification.
PCI DSS
The services of GMO Payment Gateway are PCI DSS 3.2 compliant.
ISMS
All business premises of GMO Payment Gateway have acquired ISO/IEC.
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